Free OpenClaw Skill for Carpet Cleaning Companies: Booking and Recurring Service Agent (Download)

What this skill does for your carpet cleaning companies

• Converts inbound quote requests to booked jobs with the photo-to-quote workflow: customer photo, drafted quote with hot-water-extraction vs encapsulation recommendation, and 3 open slots.
• Surfaces the pet odor and Scotchgard protectant upsell at the booking stage; tech still scopes on arrival, but the upsell template lands before they walk in.
• Triages IICRC S500 water damage calls: category 1, 2, or 3 water; class 1, 2, 3, or 4 saturation; surfaces the right equipment and tech to dispatch.
• Maintains the recurring residential cadence: 6-month standard, quarterly for pet households, annual for low-traffic; drafts the rebook outreach 30 days before the due date.
• Runs commercial route maintenance: monthly office and retail accounts, after-hours scheduling, route density optimization across techs.

What's inside this OpenClaw skill

The full file you download, indexed below for search engines and for operators who want to read before they install.

---
name: carpet-cleaning-coordinator
description: Quote-to-book conversion, recurring cadence, IICRC S500 water damage triage, pet odor and protectant upsell for carpet cleaning companies. Integrates with ServiceMonster, FieldRoutes, CompanyCam.
version: 1.0.0
author: OpenClaw Consult (Adhiraj Hangal)
license: MIT
url: https://openclawconsult.com/skills/carpet-cleaning-companies
---

# OpenClaw Skill: Carpet Cleaning Booking and Recurring Service Coordinator

## Overview

This skill turns the OpenClaw agent into the booking and recurring-service
back office for a carpet cleaning company. It owns the inbound quote-to-book
conversion, the photo-to-quote workflow, the IICRC S500 water damage triage,
the recurring residential cadence, and the commercial route maintenance.

Designed for $500K to $10M residential and commercial carpet cleaners running
ServiceMonster (the most common dedicated carpet-cleaning dispatch software)
or FieldRoutes (more common at multi-location $3M+ operators), with truck-
mount and portable extraction fleets and IICRC-certified techs.

## What this skill does

1. Photo-to-quote workflow for inbound residential and commercial requests
2. Pet odor and Scotchgard / Maxim Advanced protectant upsell pre-positioning
3. IICRC S500 water damage triage (category 1/2/3 water, class 1/2/3/4 saturation)
4. Recurring residential cadence (6-month standard, quarterly pet, annual low-traffic)
5. Commercial route maintenance with after-hours scheduling and route density
6. Before-and-after photo documentation logged in CompanyCam

## Triggers

```yaml
triggers:
  - type: heartbeat
    schedule: "0 7 * * *"           # Daily 7am
    action: morning_booking_queue

  - type: heartbeat
    schedule: "0 8 * * 5"           # Fridays 8am
    action: weekly_recurring_rebook_outreach

  - type: heartbeat
    schedule: "0 10 * * 1"          # Mondays 10am
    action: commercial_route_weekly_review

  - type: on_event
    event: helpdesk.quote_request_received
    action: draft_photo_to_quote

  - type: on_event
    event: helpdesk.water_damage_call_received
    action: triage_iicrc_s500_and_dispatch

  - type: on_event
    event: dispatch.job_completed
    action: log_companycam_photos_and_schedule_next
```

## Workflow: photo-to-quote

When a customer texts or uploads photos of the rooms to be cleaned, the skill:

1. Identifies rooms in the photos (living room, bedroom, hallway, stairs, family room)
2. Estimates square footage per room using standard furniture references (sofa, dining table)
3. Identifies fiber type if visible (nylon, polyester, wool, olefin); flags wool for delicate handling
4. Identifies visible stains, pet areas, high-traffic patterns
5. Drafts a quote with the recommended method:
   - Hot-water-extraction (HWE) for typical residential
   - Encapsulation (LM) for commercial maintenance
   - Dry compound for wool, sisal, or other delicate fibers
6. Surfaces the pet odor and protectant upsell line items where applicable
7. Sends quote with 3 open slots and a one-tap booking link

The tech verifies measurements on arrival. The photo-to-quote is a quote-to-
book accelerator; the final invoice is generated after the tech's on-site
walkthrough.

## Workflow: IICRC S500 water damage triage

When a water damage call comes in:

```yaml
triage_questions:
  - water_source:
      options: [clean_supply, gray_dishwasher_washing_machine, gray_aquarium_fishbowl, black_sewage_flooding_groundwater]

  - affected_area_sqft: numeric

  - materials_saturated:
      options: [carpet_only, carpet_and_padding, carpet_padding_drywall, hardwood, subfloor]

  - duration_of_exposure_hours: numeric

  - visible_microbial_growth: boolean

classification_output:
  category: 1 | 2 | 3
  class: 1 | 2 | 3 | 4
  recommended_action: [emergency_dispatch, scheduled_extract_and_dry, structural_dry, refer_to_restoration_contractor]
```

S500 categorization:

- **Category 1** clean water (supply line, sink overflow without contamination)
- **Category 2** gray water (dishwasher, washing machine, aquarium)
- **Category 3** black water (sewage, flooding, groundwater)

Category extends to category 2 after 48 hours, category 3 after 72 hours, or
sooner with microbial growth or temperature conditions.

Class assesses how much of the room is wet and how absorbent the materials
are: class 1 (small, less-absorbent), class 2 (entire room, less-absorbent),
class 3 (entire room, highly-absorbent ceiling and walls), class 4 (deeply-
held water in low-evaporation materials).

The skill drafts the dispatch with the right tech (IICRC-WRT certified) and
the right equipment (truck mount, air movers, dehumidifiers).

## Workflow: pet odor and protectant upsell

Pet odor treatment (enzymatic urine breakdown, padding replacement on
saturated areas) and Scotchgard or Maxim Advanced protectant are the two
highest-margin upsells.

Default positioning:

```yaml
upsell_positioning:
  pet_household_indicators: [customer_mentions_pet, photo_shows_pet_food_bowl, photo_shows_pet_bed]
  pet_quote_line: enzymatic_urine_treatment_per_affected_zone

  all_household_indicators: any
  protectant_quote_line: scotchgard_or_maxim_per_room_post_clean
```

The line items appear in the quote at booking. The tech confirms scope on
arrival and the customer is never surprised by the upsell.

## Workflow: recurring residential cadence

The skill maintains a per-household recurring cadence:

```yaml
recurring_cadence:
  standard_household: 6_months
  pet_household_dog_or_cat: 4_months
  pet_household_multi_pet: 3_months
  low_traffic_household: 12_months
  high_traffic_household: 4_months
```

30 days before the next-due date, the skill drafts the rebook outreach
referencing the last visit (cleaned date, rooms, any notes the tech logged).

## Workflow: commercial route maintenance

Commercial accounts (office buildings, retail, restaurants, hotels, daycares)
typically run monthly encapsulation maintenance:

1. Per-account contract terms (frequency, rooms, after-hours requirement, access instructions)
2. Per-tech route assignment with density optimization (clustering accounts in the same area on the same day)
3. After-hours scheduling confirmation 48 hours before each service
4. Invoice issuance on completion with net-30 or net-45 payable cadence

## Memory keys

```yaml
memory:
  - key: carpet.booking_state[{lead_id}]
    description: Booking cadence stage
    values: [quoted, quoted_and_followed_up, booked, completed, ghosted, lost_to_competitor]

  - key: carpet.recurring_cadence[{household_id}]
    description: Per-household cadence
    schema: { cadence_months: number, last_service: date, next_due: date, pet_household: bool, traffic_level: enum }

  - key: carpet.iicrc_triage[{call_id}]
    description: Water damage triage classification
    schema: { category: enum, class: enum, sqft: number, dispatched_tech: string, equipment_assigned: array }

  - key: carpet.commercial_route[{account_id}]
    description: Commercial account schedule
    schema: { cadence: enum, day_of_month: number, tech: string, after_hours: bool, access_instructions: string }
```

## Message templates

```yaml
templates:
  photo_to_quote_residential:
    channel: sms
    body: |
      Hi {customer_first_name}, thanks for the photos. Quick estimate based
      on what I see:

      Rooms: {rooms_identified}
      Method: hot-water-extraction (standard for {fiber_type})
      Estimate: {price_range}

      Optional add-ons:
      - Pet odor treatment: {pet_treatment_price}
      - Protectant: {protectant_price}

      3 open slots this week:
      {open_slots}

      Pick whichever works and I will hold it. Real price is confirmed at
      arrival once the tech measures.

      {company_name}

  recurring_rebook_30_days_out:
    channel: sms
    body: |
      Hi {customer_first_name}, it has been about {months_since_last} months
      since we cleaned the {rooms_last_cleaned} for you. The {pet_or_traffic}
      household cadence puts you due around {next_due_date}.

      Open slots in that window:
      {open_slots}

      Pick whichever works or reply STOP if you want to push it out.

  water_damage_emergency_dispatch:
    channel: sms
    body: |
      Hi {customer_first_name}, this is {dispatcher_first_name} from
      {company_name}. We have you flagged as emergency water damage.
      {tech_first_name} is on the way with truck mount and drying equipment,
      ETA {eta}. While you wait:

      1. Shut off the water source if you have not already.
      2. Move furniture off wet carpet if you safely can.
      3. Do not run carpet fans pointed at the wet area, we will set up
         proper drying.

      Call back at {dispatch_phone} if anything changes.

  commercial_after_hours_confirmation:
    channel: email
    subject: "{account_name} monthly maintenance: {service_date}"
    body: |
      Hi {account_contact_first_name},

      Confirming the monthly carpet maintenance at {account_name} for
      {service_date} at {start_time}. {tech_first_name} will arrive via
      {access_method} as noted in the account instructions.

      Reach back if you need to reschedule or update the access.

      {company_name}
```

## Required integrations

| Integration             | Purpose                                       | Read | Write |
|-------------------------|-----------------------------------------------|------|-------|
| ServiceMonster          | Dispatch, jobs, residential cadence           | yes  | optional |
| FieldRoutes             | Dispatch, jobs, route optimization            | yes  | optional |
| CompanyCam              | Before-and-after photo documentation          | yes  | yes   |
| Twilio (or similar)     | Outbound SMS                                  | no   | yes   |
| Email provider          | Outbound email                                | no   | yes   |
| OpenClaw Memory         | Cross-run state                               | yes  | yes   |
| OpenClaw Heartbeat      | Scheduled cadences                            | yes  | yes   |

Write-back to the dispatch software starts disabled. The skill drafts; the
CSR commits.

## Compliance notes

IICRC S500 is a standard of care for water damage restoration, not a legal
mandate in most jurisdictions. The skill's triage classification is decision
support for the dispatcher. The IICRC-certified tech (WRT, ASD, AMRT) owns
the on-site assessment and the chamber-of-commerce-grade documentation.

For mold-related work, IICRC S520 applies and the skill defers to a tech with
the Applied Microbial Remediation Technician (AMRT) certification.

Pet urine breakdown product use should align with the EPA-registered
formulation labels. The skill does not substitute for the tech's product-
selection judgment on each job.

## Configuration

```yaml
config:
  company_name: "Your Carpet Cleaning Company"
  dispatch_software: servicemonster  # or "fieldroutes", "jobber"
  site_documentation: companycam
  approval_mode: csr_approves_all   # or "autonomous_after_2_weeks"
  techs_certified_iicrc_wrt: [tech_id_1, tech_id_2]
  techs_certified_iicrc_amrt: [tech_id_1]
  fleet:
    truck_mounts: 3
    portable_extractors: 2
    low_moisture_systems: 1
  recurring_cadence_defaults:
    standard_household_months: 6
    pet_household_months: 4
    multi_pet_household_months: 3
    low_traffic_household_months: 12
    high_traffic_household_months: 4
  upsell_pricing:
    pet_treatment_per_zone: 50
    protectant_per_room: 35
```

## Quick install

```bash
mkdir -p ~/.claude/skills
mv carpet-cleaning-companies.md ~/.claude/skills/carpet-cleaning-coordinator.md
# Edit the config block to match your shop
```

Launch OpenClaw and the skill is live. Trigger it manually with `run booking queue`
or `weekly recurring rebook outreach` or wait for Heartbeat.

## Want it wired to your stack?

The free SKILL.md is the starting point. If you want this plugged into your
specific dispatch software, your pricing structure, your commercial route
mix, and your owner voice, OpenClaw Consult ships a fixed-price 14-day build.
https://www.adhirajhangal.com/work

Install in 60 seconds

1. 1

   Drop the file into your OpenClaw skills directory

   Save the downloaded carpet-cleaning-companies.md as ~/.claude/skills/carpet-cleaning-coordinator.md (or your project-level .claude/skills/ if you operate multiple branches). OpenClaw picks up new skill files on next agent launch.

2. 2

   Connect ServiceMonster or FieldRoutes

   Edit the integrations block to point at your dispatch software: ServiceMonster (carpet-cleaning specific) or FieldRoutes (used by larger residential service operators). Add the CompanyCam API key for before-and-after photo documentation. Read-only is enough to start.

3. 3

   Launch in CSR approval mode, validate, then flip to autonomous on routine bookings

   Start with the CSR approving every outbound quote and booking text for two weeks. The skill defaults route any water damage triage, any commercial route maintenance change, and any chargeback to a human. After two weeks, flip routine residential quote-to-book and rebook outreach to autonomous.

Example conversation

Common questions

Related free skills