The shapes I scope. If you came in needing one of these, here is exactly how I would scope it, what is included, and what handoff looks like. Honest framing, no claimed clients, no fabricated metrics.
Architecture review for an existing OpenClaw deployment
For teams already running OpenClaw or seriously evaluating it. I read the existing deployment top to bottom, look for the stuff that bites in production, and write up a fix list ordered by what actually moves the needle for cost, security, and stability.
- For
- Teams already running OpenClaw or seriously evaluating it before committing.
- Timeline
- 1-2 weeks
- Handoff
- Written report, prioritised fix list, deployment audit, security model review, sub-agent and tool policy review, cost-control recommendations, plus a 60-minute review call to walk through the findings.
Voice qualification agent for inbound calls
An OpenClaw agent on a Twilio number that picks up inbound calls 24/7, qualifies the caller against a written rubric, captures the lead into your CRM, and only escalates to a human when the call needs a human. The kind of build where missed calls cost real money and the math gets very compelling very fast.
- For
- Service businesses where missed calls cost real money: HVAC, dental practices, legal intake, car dealerships, real-estate offices.
- Timeline
- 2-3 weeks
- Handoff
- Documentation, training for your team, monitoring dashboard, and an on-call rotation written up so you know exactly what to do when something breaks.
Support triage agent on a single inbox
An OpenClaw agent that reads the support inbox, classifies the intent, drafts a reply, routes the obvious stuff to auto-send, and escalates the rest to a human queue with a suggested reply attached. The point is that the human queue gets shorter and the time-to-first-touch drops, without auto-sending things the agent should not be auto-sending.
- For
- Ecommerce or SaaS teams drowning in inbound support volume, where the team is buried and the median first-touch time keeps creeping up.
- Timeline
- 2-3 weeks
- Handoff
- Documentation, classification accuracy report from the first 200 messages so you can see exactly how the agent is performing in the wild, plus drift-monitoring setup so you catch quality drops early.
Ecommerce reorder or abandoned-cart agent
An OpenClaw agent reading store webhook events, deciding when to reach out by SMS or email, escalating to a human only on edge cases. Good fit for Shopify or WooCommerce stores with replenishable products or measurable cart abandonment, less of a fit for stores where the catalog is one-shot and the customer journey ends at checkout.
- For
- Shopify or WooCommerce stores with replenishable products, or stores with measurable cart abandonment they want to recover.
- Timeline
- 2-3 weeks
- Handoff
- Documentation, conversion-tracking dashboard so you can see what the agent recovered vs what it did not, and channel-specific guardrails (SMS frequency caps, email throttling, opt-out handling) written up.
Multi-agent operations system
Multiple OpenClaw agents coordinating across channels, with shared customer memory, complex decision logic, custom skills, monitoring, and on-call documentation. Examples that fit this shape: separate agents for sales triage and support triage with shared memory, or specialist agents per product line that hand off cleanly between each other.
- For
- Operators with multiple workflows that benefit from coordination, not just a single agent doing one thing.
- Timeline
- 3-4 weeks
- Handoff
- Full documentation, runbooks for the failure modes you are most likely to hit, and an optional maintenance retainer if you want me on call for the first quarter after handoff.
Custom OpenClaw skill or integration
A written custom skill in TypeScript, packaged so it installs in any OpenClaw deployment, with tests and documentation. Common examples: proprietary CRM integrations, internal-tool wrappers, vertical-specific data pulls. The deliverable is a skill you own outright and can ship to any future OpenClaw build without paying me again.
- For
- Teams running OpenClaw who need a specific tool the marketplace does not have, and who want the skill written properly so it survives upstream OpenClaw upgrades.
- Timeline
- 1-2 weeks per skill
- Handoff
- The skill source, tests, install instructions, and a short doc for whoever maintains your OpenClaw deployment after I leave.
HEARTBEAT.md proactive automation tuning
A deep look at the HEARTBEAT.md schedule, what should fire on what cadence, what should be reactive instead, plus tuning recommendations and an updated HEARTBEAT.md committed to your repo. Often pairs with cost-control work because heartbeat cadence drives most of the token spend on a typical OpenClaw deployment.
- For
- Teams running OpenClaw whose agents feel either too noisy (firing on too many ticks) or too quiet (missing the proactive moments that make agents feel alive).
- Timeline
- 3-7 days
- Handoff
- Updated HEARTBEAT.md, written rationale for each schedule change, and a cost-impact estimate so you can see what the new cadence will cost vs the old one.