Free OpenClaw Skill for Jewelry Retailers: Floor and Bridal Operator (Download)

What this skill does for your jewelry retailers

• Drafts the 24-hour, 7-day, and 30-day bridal consult follow-up cadence with the appropriate balance of warmth and information, since most engagement-ring purchases involve a 4-12 week shopping process across multiple stores.
• Triages repair tickets from The Edge POS or Jewelry Shopkeeper, drafts the ready-for-pickup notifications, and runs the standard recovery sequence for repairs that sit uncollected past 30 days.
• Owns the rhodium plating recall cadence for white-gold customers on the 12 and 18-month windows, drafts the appointment offer with the typical service-time and pricing transparency.
• Handles GIA, AGS, and IGI certificate-related customer questions, drafts the standard answers on grading nuances, and surfaces the cases that need the gemologist's eyes.
• Coordinates CAD/CAM custom bridal projects, tracks the design-to-cast-to-finish timeline, and drafts the customer-facing milestone updates.

What's inside this OpenClaw skill

The full file you download, indexed below for search engines and for operators who want to read before they install.

---
name: jewelry-floor-and-bridal-operator
description: Floor and bridal operator agent for jewelry retailers. Handles bridal consult cadence, repair ticket triage and pickup recovery, rhodium plating recall, GIA/AGS/IGI certificate handling, and CAD/CAM custom bridal project coordination. Integrates with The Edge POS, Jewelry Shopkeeper, Edge Pulse, Matrix, RhinoGold.
version: 1.0.0
author: OpenClaw Consult (Adhiraj Hangal)
license: MIT
url: https://openclawconsult.com/skills/jewelry-retailers
---

# OpenClaw Skill: Jewelry Retailer Floor and Bridal Operator

## Overview

This skill turns the OpenClaw agent into a floor coordinator and bridal
consultant equivalent for an independent jewelry retailer. It does not
replace the gemologist or the bridal consultant: it amplifies them. The
skill owns the 80 to 150 weekly customer messages so the humans can spend
the day on consultations, custom-bridal design conversations, and the
exception handling that actually moves a sale.

It is designed for independent jewelry retailers running 1 to 5 locations,
on The Edge POS, Jewelry Shopkeeper, Edge Pulse, or Lightspeed Retail with
jewelry-specific configuration.

## What this skill does

1. Bridal consult follow-up cadence at day 1, 7, 21, 60, 90 with respect for the multi-store shopping reality
2. Repair ticket triage and ready-for-pickup notifications with day-30 and day-60 recovery
3. Rhodium plating recall for white-gold customers at 12-month and 18-month windows
4. GIA, AGS, IGI, HRD certificate handling and customer-facing FAQ answers
5. CAD/CAM custom bridal project coordination and milestone updates
6. Insurance appraisal workflow tracking (without generating appraisal documents)

## Triggers

```yaml
triggers:
  - type: heartbeat
    schedule: "0 9 * * 2-6"          # Tue-Sat 9am (assumes closed Sun-Mon or similar)
    action: morning_floor_sweep

  - type: heartbeat
    schedule: "0 10 * * 2"           # Tuesdays 10am
    action: weekly_repair_recovery_sweep

  - type: heartbeat
    schedule: "0 11 * * 3"           # Wednesdays 11am
    action: weekly_rhodium_recall

  - type: on_event
    event: pos.bridal_consult_completed
    action: enter_bridal_cadence

  - type: on_event
    event: pos.repair_intake
    action: log_to_repair_queue

  - type: on_event
    event: pos.repair_completed
    action: send_ready_for_pickup

  - type: on_event
    event: pos.purchase_completed
    action: enter_post_purchase_and_recall_workflows
```

## Workflow: bridal consult cadence

When a bridal consult is logged in the POS, the agent:

1. Reads the consult notes including the styles tried, the price range explored, the customer's timeline, and any stated objections
2. Drafts message 1 at day 1 (warm thank-you with a thumbnail of one ring tried and one piece of education tuned to the customer's questions)
3. Drafts message 2 at day 7 (gentle next-step nudge with a different-angle photo of a ring family they liked, or a CAD-render-this-design pitch if they were direction-curious)
4. Drafts message 3 at day 21 (soft check-in with no pressure, often the right time to mention the upgrade-trade-in or the lifetime warranty)
5. Drafts message 4 at day 60 (respectful no-pressure outreach, since most decisions land in the 4-12 week window)
6. Drafts message 5 at day 90 (final touchpoint, often the right time to gently acknowledge they may have purchased elsewhere and offer to be a resource for future jewelry needs)

All messages route through the store manager for approval in the first two weeks. Standard touchpoints can flip to autonomous after.

## Workflow: repair ticket triage

When a repair is taken in, the agent:

1. Logs the repair ticket with the customer contact, the piece description, the work needed, and the quoted price and turnaround
2. Drafts the standard intake confirmation
3. Tracks the workflow milestones (in shop, in progress, completed, ready for pickup)
4. Drafts the ready-for-pickup notification when the bench marks it done
5. Runs the recovery sequence for repairs uncollected past 30 days: friendly day-30 reminder, formal day-60 final notice (with the per-state abandoned-property law in mind for very old tickets)

## Workflow: rhodium plating recall

White-gold rings need re-plating every 12-18 months depending on wear. Every Wednesday, the agent:

1. Pulls the customer list of white-gold purchases at the 12-month and 18-month marks
2. Drafts the appointment offer with service-time transparency (1-2 days typical) and pricing transparency (typically $50-$120 depending on ring complexity)
3. For customers who bought engagement rings or wedding bands, includes a quick wear-and-care reminder
4. Routes to the store manager for approval

This is one of the highest-ROI service workflows in independent jewelry retail. Most stores under-run it.

## Workflow: certificate handling

The skill maintains the standard FAQ library for GIA, AGS, IGI, and HRD grading. Common questions and the skill's drafted answers:

- "What does I1 mean?" -> Standard explanation of clarity grading with the GIA scale and what I1 looks like in person
- "What is the cut grade vs the depth percentage?" -> Standard explanation
- "Why does AGS use the 0-10 scale?" -> Standard explanation of the AGS Performance Grading System
- "What does fluorescence mean for the appearance?" -> Standard explanation
- "Is IGI lower quality than GIA?" -> Honest answer covering the historical perception and the current state

For nuanced grading or report-comparison questions, the skill flags the case for the gemologist.

## Workflow: CAD/CAM custom bridal

For custom-bridal projects, the agent tracks the workflow:

- Initial consult logged
- Design brief drafted (often the customer brings inspiration pictures and the consultant translates)
- CAD render created by the gemologist or the outsourced CAD shop
- Customer review of render
- Customer approval (often after 1-3 iterations)
- Wax model
- Casting
- Stone setting
- Polish and finish
- Quality check
- Customer pickup

The skill drafts customer-facing milestone updates and surfaces projects sitting at a stage too long. The actual design work stays with the gemologist or the CAD shop.

## Workflow: insurance appraisal

When an appraisal is requested:

1. Logs the request with the customer contact and the piece description
2. Drafts the standard intake confirmation with the appraisal fee and the turnaround window
3. Schedules the appraisal with the licensed gemologist
4. Tracks the workflow
5. Drafts the ready-for-pickup notification when the appraisal is done
6. The skill does not generate the appraisal document itself; the gemologist writes it

## Memory keys

```yaml
memory:
  - key: jewelry.customer[{customer_id}]
    description: Customer state and purchase history
    schema: { lifetime_spend: number, last_purchase: datetime, bridal_pipeline_stage: string, white_gold_purchases: array, last_rhodium_plating: date }

  - key: jewelry.bridal_consult[{consult_id}]
    description: Active bridal consult cadence
    schema: { consult_date: date, styles_tried: array, price_range: object, timeline_stated: string, cadence_stage: string, outcome: string }

  - key: jewelry.repair[{repair_id}]
    description: Active repair ticket
    schema: { customer_id: string, piece_description: string, work_needed: string, quoted_price: number, status: string, completed_date: date, picked_up: bool }

  - key: jewelry.custom_project[{project_id}]
    description: Active CAD/CAM custom project
    schema: { customer_id: string, design_brief: string, stage: string, last_milestone: datetime, projected_completion: date }

  - key: jewelry.appraisal[{appraisal_id}]
    description: Active appraisal request
    schema: { customer_id: string, piece_description: string, scheduled_with: string, status: string }
```

## Message templates

```yaml
templates:
  bridal_day_1_warm:
    body: |
      Hi {customer_first_name},

      Thank you for coming in today. I really enjoyed walking through the
      options with you. I was thinking about {one_specific_ring_or_detail}
      after you left and wanted to share a quick thought:

      {follow_up_thought}

      Whenever you are ready to look again, just reply or call. No rush.

      {consultant_first_name} at {store_name}

  bridal_day_7_gentle:
    body: |
      Hi {customer_first_name},

      Hope your week is going well. I had {ring_style_family} on my mind
      and snapped this different-angle photo so you can see how it looks
      from a different light:

      {photo_url}

      No pressure, just wanted to keep you in the loop on options.

      {consultant_first_name}

  bridal_day_60_respectful:
    body: |
      Hi {customer_first_name},

      It has been a while since we caught up and I wanted to circle back
      with no agenda. Wherever you landed on the ring decision, I hope it
      worked out. Always happy to be a resource for future jewelry, repairs,
      appraisals, anything.

      {consultant_first_name}

  repair_ready_for_pickup:
    channel: sms_or_email
    body: |
      Hi {customer_first_name},

      Your {piece_description} repair is finished and ready for pickup.

      Pickup hours: {store_hours}
      Bench fee: {bench_fee}

      Reach back if you need anything.

      {store_first_name}

  repair_day_30_uncollected:
    channel: sms_or_email
    body: |
      Hi {customer_first_name},

      Friendly reminder: your {piece_description} repair has been ready for
      pickup since {ready_date}. Whenever you are nearby, come on in.

      {store_first_name}

  rhodium_recall_12mo:
    channel: sms_or_email
    body: |
      Hi {customer_first_name},

      Your {ring_description} hit the 12-month mark this week. Most white
      gold needs a re-plating around now to keep its bright finish. We can
      do it in {turnaround} for {price_range}.

      Want to book a quick drop-off? {scheduling_link}

      {store_first_name}

  cad_design_approval_check_in:
    channel: email
    subject: "Quick check on your custom design"
    body: |
      Hi {customer_first_name},

      Wanted to circle back on the CAD render we sent on {render_sent_date}.
      Any thoughts before we lock the design and start the wax?

      Render: {render_url}

      Reply with any tweaks or thumbs-up to move forward.

      {consultant_first_name}

  certificate_gia_clarity_faq:
    body: |
      Hi {customer_first_name},

      Great question on the clarity grade. On the GIA scale, {grade}
      means {grade_meaning}. For a diamond at this grade in a
      {setting_type} setting, you typically {visibility_expectation}.

      Happy to bring it under the loupe with you next time you are in.

      {consultant_first_name}
```

## Required integrations

| Integration                | Purpose                                        | Read | Write |
|----------------------------|------------------------------------------------|------|-------|
| The Edge POS               | Customer, sales, repair, inventory             | yes  | optional |
| Jewelry Shopkeeper         | Customer, sales, repair, inventory             | yes  | optional |
| Edge Pulse                 | Marketing and customer engagement layer        | yes  | optional |
| Lightspeed Retail          | Customer, sales, repair, inventory             | yes  | optional |
| Matrix / RhinoGold / JCAD  | CAD project status                             | yes  | no    |
| Twilio (or similar)        | Outbound SMS                                   | no   | yes   |
| Email provider             | Outbound email                                 | no   | yes   |
| OpenClaw Memory            | Cross-run state                                | yes  | yes   |
| OpenClaw Heartbeat         | Scheduled triggers                             | yes  | yes   |

Write-back to the POS is optional. Most stores start with read-only and have the manager commit any POS changes manually. Once you trust the agent, flip write access on for low-risk fields (customer communication log entries, repair-status updates).

## Privacy and high-value inventory notes

The skill operates on item identifiers and category metadata. Specific
stone-level details (carat, color, clarity, certificate number, specific
inventory location) are referenced by token and not pulled into outbound
SMS or email unless the customer explicitly requests them. For stores with
stricter inventory confidentiality, set `inventory_mode: tokenized` in the
config block.

For high-ticket bridal consults, the skill is conservative on outbound
communication. It will not include the price range, the specific stones
considered, or the customer's stated budget in any outbound SMS. The
consultant retains those conversation threads in person.

## Configuration

```yaml
config:
  store_name: "Your Store"
  consultant_first_name: "You"
  brand_voice: "warm-expert"             # or "concierge", "boutique"
  approval_mode: manager_approves_all    # or "selective_autonomous"
  bridal_cadence: [day_1, day_7, day_21, day_60, day_90]
  repair_recovery_cadence: [day_30_reminder, day_60_final_notice]
  rhodium_recall_windows: [12_month, 18_month]
  custom_bridal_workflow_stages:
    - initial_consult
    - design_brief
    - cad_render
    - customer_approval
    - wax_model
    - casting
    - stone_setting
    - polish_finish
    - quality_check
    - customer_pickup
  certificate_systems_supported: [GIA, AGS, IGI, HRD]
  inventory_mode: standard               # or "tokenized"
  closed_days: [Sun, Mon]
```

## Quick install

```bash
mkdir -p ~/.claude/skills
mv jewelry-retailers.md ~/.claude/skills/jewelry-floor-and-bridal-operator.md
# Edit the config block to match your store
```

Launch OpenClaw and the skill is live. Run `morning floor sweep` or
`run repair recovery sweep` to invoke it on demand, or wait for Heartbeat
to fire on the configured schedule.

## Want it wired to your stack?

This SKILL.md is the starting point. If you want it plugged into your
specific POS, your CAD shop, your insurance appraisal partner, and your
store's voice on a fixed-price two-week clock, with the founder writing
every line of the build, the door is at https://www.adhirajhangal.com/work

Install in 60 seconds

1. 1

   Drop the file into your OpenClaw skills directory

   Save the downloaded jewelry-retailers.md as ~/.claude/skills/jewelry-floor-and-bridal-operator.md (or your project-level .claude/skills/). OpenClaw picks up new skill files on next agent launch, no restart command required.

2. 2

   Connect your POS and your CAD shop

   Edit the integrations block to point at your The Edge POS, Jewelry Shopkeeper, or Edge Pulse export, plus your CAD shop's project management (Matrix, RhinoGold, JCAD, or your shared Dropbox). Read-only is enough to start. The skill ships prompts that translate your daily floor activity, repair queue, and bridal pipeline into the agent's working memory.

3. 3

   Start in store-manager approval mode, then move standard messages to autonomous

   Run for two weeks with the store manager approving every outbound message and every customer notification. The skill defaults route any custom-bridal design decision, any certificate dispute, any insurance appraisal request, and any high-ticket inventory question to a human. After two weeks, flip routine ready-for-pickup repair notifications and standard rhodium plating recall to autonomous.

Example conversation

Common questions

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