Free OpenClaw Skill for Short-Term Rental Operators: Guest and Ops Coordinator Agent (Download)

What this skill does for your short-term rental operations

• Triages new inquiries and bookings across Airbnb, VRBO, and Booking.com PMS feeds (Guesty, Hostfully, Hospitable, OwnerRez) by guest profile, length of stay, and risk signals (new account, no reviews, weekend party flag).
• Runs the full pre-stay, during-stay, and post-stay messaging cadence: pre-arrival check-in instructions, mid-stay nudge for issues, post-stay review request inside the 24-hour optimal window.
• Monitors smart locks (Schlage Encode, August, Yale, RemoteLock) and noise sensors (Minut, NoiseAware) with auto-dispatched cleaner or owner alert on threshold breach, before the neighbor complains.
• Coordinates cleaner and maintenance dispatch via Breezeway, Properly, Turno (formerly TurnoverBnB), or Operto with checkout-to-cleaning turnover time tracked per property.
• Watches the PriceLabs or Wheelhouse pricing dashboard for occupancy gaps and nudges the operator when a window over the next 7-30 days needs a price adjustment to clear inventory.

What's inside this OpenClaw skill

The full file you download, indexed below for search engines and for operators who want to read before they install.

---
name: str-guest-ops-coordinator
description: Guest communication and operations coordinator agent for short-term rental operators. Handles inquiry triage, pre-stay and during-stay messaging, smart-lock and noise-sensor monitoring, cleaner and maintenance dispatch, PriceLabs pricing nudges, and Superhost criteria tracking. Integrates with Guesty, Hostfully, Hospitable, OwnerRez, PriceLabs.
version: 1.0.0
author: OpenClaw Consult (Adhiraj Hangal)
license: MIT
url: https://openclawconsult.com/skills/short-term-rental-operators
---

# OpenClaw Skill: STR Guest Communication and Operations Coordinator

## Overview

This skill turns the OpenClaw agent into a guest communication and operations
coordinator for your short-term rental portfolio. It does not replace the VA
or co-host role: it amplifies it. The skill owns the inquiry triage, the
pre-stay and post-stay messaging cadences, the smart-lock and noise-sensor
monitoring, and the cleaner dispatch so the human team spends time on the
judgment calls (refund decisions, neighbor escalations, platform appeals).

It is designed for STR operators running 5 to 200 doors across Airbnb, VRBO,
and Booking.com, with the property management workflow centralized in Guesty,
Hostfully, Hospitable, or OwnerRez.

## What this skill does

1. New booking and inquiry triage across Airbnb, VRBO, Booking.com PMS feeds
2. Full pre-stay, during-stay, post-stay messaging cadence
3. Smart-lock provisioning and lockout response (Schlage Encode, August,
   Yale, RemoteLock, igloohome, Latch)
4. Noise-sensor monitoring with auto-drafted courtesy reminders (Minut,
   NoiseAware, Roomonitor)
5. Cleaner and maintenance dispatch via Breezeway, Properly, Turno, Operto
6. PriceLabs and Wheelhouse pricing nudges based on occupancy pace
7. Superhost criteria health check (rating, response rate, cancellation rate)

## Triggers

```yaml
triggers:
  - type: heartbeat
    schedule: "0/15 * * * *"          # Every 15 minutes
    action: poll_pms_for_new_bookings_and_messages

  - type: heartbeat
    schedule: "0 7 * * *"             # Daily 7am
    action: run_morning_ops_review

  - type: heartbeat
    schedule: "0 9 * * 1"             # Mondays 9am
    action: superhost_criteria_check

  - type: heartbeat
    schedule: "0 11 * * *"            # Daily 11am
    action: pricing_pace_review

  - type: on_event
    event: booking.created
    action: enter_pre_stay_cadence

  - type: on_event
    event: guest.checked_in
    action: provision_lock_code_and_enter_during_stay_cadence

  - type: on_event
    event: noise_sensor.threshold_breach
    action: draft_quiet_hours_reminder_and_alert_owner

  - type: on_event
    event: guest.checked_out
    action: dispatch_cleaner_and_enter_post_stay_cadence
```

## Workflow: inquiry and booking triage

When a new inquiry or booking lands in the PMS:

1. Classify by signal: instant-booking trusted guest (multiple positive
   reviews, identity verified), inquiry from new account (no reviews,
   account under 30 days, party-weekend pattern), returning guest, business
   traveler (corporate billing, weekday stay), family stay
2. For risk signals (new account + weekend + over-capacity messaging request +
   nearby-event date), drafts a manual-review-required note for the owner
3. For trusted guests, runs the standard confirmation flow
4. Routes platform-specific messages through the right channel (Airbnb
   messages, VRBO messages, Booking.com inbox)
5. Logs the classification to the booking memory

## Workflow: pre-stay messaging

Standard pre-stay cadence:

- T+immediately after booking: confirmation with property highlights and
  arrival window
- T-7 days: pre-arrival check-in with address, parking, WiFi, hot tub
  instructions, quiet hours reminder
- T-2 days: detailed arrival instructions with lock code provisioning note
- T-1 day: final arrival reminder with cleaner-just-finished note
- T-hour 4: lock code activated and shared, drafted final welcome message

## Workflow: during-stay messaging

- Day-of arrival: post-check-in welcome message at hour 2-3 (gives the guest
  time to settle without feeling crowded)
- Mid-stay (stay length / 2): proactive check-in for any issues
- T-24 before checkout: drafted checkout reminder with checkout-time and
  trash-out instructions

## Workflow: post-stay messaging

- Hour 2 after checkout: drafted thank-you and review request
- Day 1: drafted review request in the platform's optimal window
- Day 7 if no review: drafted gentle review reminder
- Day 14: dropped from review cadence
- 90 days post-stay: drafted return-stay offer for verified-positive guests

## Workflow: smart-lock provisioning

The skill integrates with Schlage Encode, August, Yale Assure, RemoteLock,
igloohome, and Latch:

1. T-2 days before check-in: provision a per-booking code valid from check-in
   minus 30 minutes to checkout plus 30 minutes
2. Share the code in the lock-code instructions message
3. On checkout: expire the code automatically
4. On lockout (guest reports they can't get in): drafted apology, owner Slack
   ping with the override code pre-staged, recommendation to dispatch the
   cleaner or owner as backup

## Workflow: noise sensor monitoring

The skill reads from Minut, NoiseAware, or Roomonitor APIs:

1. Configure decibel thresholds per property and per time-of-day
2. On threshold breach: drafted guest-facing courtesy reminder using
   platform-appropriate language for the country
3. Alert the owner on Slack with the sensor reading
4. Schedule a cleaner inspection at the next turnover
5. Repeated breaches in a single stay: drafted escalation message and owner
   alert with the recommendation to call the guest

The skill never threatens or initiates a platform dispute autonomously. It
reminds first and escalates with human-in-the-loop only.

## Workflow: cleaner dispatch

After checkout, the agent:

1. Logs checkout time to Breezeway, Properly, Turno, or Operto
2. Calculates the turnover window before the next check-in
3. Dispatches the cleaner with the property-specific checklist
4. At the cleaner's scheduled start time: drafted on-route reminder
5. At cleaner's scheduled completion: drafted completion confirmation
6. On overrun (cleaner past scheduled end): owner Slack ping

## Workflow: pricing pace nudge

Each day at 11am the agent reviews PriceLabs or Wheelhouse occupancy pace:

1. Pull current occupancy and pace data
2. Cross-reference against event calendars (local conferences, sporting
   events, weddings, holidays) the operator has flagged
3. Identify windows over the next 7-30 days where occupancy is below the
   property's typical pace
4. Drafted operator nudge with the suggested action (PriceLabs has already
   moved the price; do you want to consider an additional manual override
   given the event in town that PriceLabs may not have caught)

The skill does not write rates back. The pricing engine handles dynamic
pricing; the skill watches for the cases that need operator judgment.

## Workflow: Superhost criteria health

Each Monday the agent reviews the four Superhost criteria per host account:

- 10+ stays or 100+ nights in the past 12 months (count)
- 4.8+ overall rating across the last 12 months
- Less than 1% cancellation rate (excluding extenuating circumstances)
- 90%+ response rate within 24 hours

Any criterion within 10% of failing triggers an owner alert with the
recommended action.

## Memory keys

```yaml
memory:
  - key: property.profile[{property_id}]
    description: Per-property configuration
    schema: { property_id: string, listing_ids: object, owner: string, sensors: array, lock_provider: enum, cleaner_team: string }

  - key: booking.state[{booking_id}]
    description: Per-booking state
    schema: { booking_id: string, property_id: string, guest_id: string, check_in: datetime, check_out: datetime, cadence_stage: enum, risk_score: number }

  - key: guest.profile[{guest_id}]
    description: Per-guest history across stays
    schema: { stays: int, last_review_rating: int, noise_incidents: int, repeat_guest: bool }

  - key: sensor.alert_log[{property_id}]
    description: Per-property noise alert log
    schema: { alerts: array, last_alert: datetime, alerts_this_week: int }

  - key: host.superhost_state
    description: Per-host Superhost criteria tracking
    schema: { host_id: string, stays_count: int, rating: number, cancellation_pct: number, response_rate_pct: number, criteria_at_risk: array }
```

## Required integrations

| Integration              | Purpose                                        | Read | Write |
|--------------------------|------------------------------------------------|------|-------|
| Guesty                   | PMS read-write                                 | yes  | yes   |
| Hostfully                | PMS read-write                                 | yes  | yes   |
| Hospitable               | PMS read-write                                 | yes  | yes   |
| OwnerRez                 | PMS read-write                                 | yes  | yes   |
| Lodgify                  | PMS read-write                                 | yes  | yes   |
| Hostaway                 | PMS read-write                                 | yes  | yes   |
| PriceLabs                | Pricing recommendations                        | yes  | no    |
| Wheelhouse               | Pricing recommendations                        | yes  | no    |
| Schlage Encode           | Smart lock provisioning                        | yes  | yes   |
| August                   | Smart lock provisioning                        | yes  | yes   |
| Yale Assure              | Smart lock provisioning                        | yes  | yes   |
| RemoteLock               | Smart lock provisioning                        | yes  | yes   |
| Minut / NoiseAware       | Noise sensor monitoring                        | yes  | no    |
| Breezeway / Properly / Turno / Operto | Cleaner dispatch                  | yes  | yes   |
| Slack                    | Owner alerts                                   | no   | yes   |
| OpenClaw Memory          | Booking and property memory                    | yes  | yes   |
| OpenClaw Heartbeat       | Scheduled cadences                             | yes  | yes   |

## Platform policy notes

The skill respects Airbnb, VRBO, and Booking.com message-template guidelines.
Outbound messages on those platforms route through the platform's messaging
API (via the PMS) and follow the platform's content rules (no off-platform
contact requests pre-booking, no policy that conflicts with platform terms).

For noise sensors, the skill follows the platform-specific guidance on
appropriate sensor use. It never streams audio (sensor reads decibel level
only); it does not video record (no cameras inside the property); the
guest-facing courtesy reminder is non-threatening by design.

Per-jurisdiction STR registration, occupancy tax remittance, and local
nuisance ordinances are the operator's responsibility. The skill does not
handle registration or tax remittance.

## Configuration

```yaml
config:
  portfolio_name: "Your STR Portfolio"
  voice: "warm-host"
  approval_mode: owner_approves_all_initially
  brand:
    welcome_phrase: "Welcome to {property_name}!"
    sign_off: "{first_name}, your host"
  pre_stay_cadence:
    - days_before: 7
      template: pre_arrival_check_in
    - days_before: 2
      template: detailed_arrival
    - days_before: 1
      template: final_reminder
    - hours_before: 4
      template: lock_code_share
  noise_thresholds:
    quiet_hours_start: 22  # 10pm local
    quiet_hours_end: 8     # 8am local
    quiet_hours_db: 65
    daytime_db: 75
  superhost_alert_buffer_pct: 10
  pricing_pace_review_horizon_days: 30
  pricing_engine: "PriceLabs"
  lock_code_window_minutes: 30  # before check-in and after check-out
  review_request_optimal_hour: 2  # hours after checkout
```

## Quick install

```bash
mkdir -p ~/.claude/skills
mv short-term-rental-operators.md ~/.claude/skills/str-guest-ops-coordinator.md
# Edit the config block to match your portfolio
```

Launch OpenClaw and the skill is live. Run `morning ops review` or
`superhost check` to invoke it on demand, or wait for Heartbeat to fire on
the configured schedule.

## Want it wired to your stack?

The free SKILL.md is the starting point. If you want it plugged into your
specific Guesty workflow, your cleaner team, your noise-sensor thresholds,
your PriceLabs strategy, and your house brand voice on a fixed-price
two-week clock, the door is at https://www.adhirajhangal.com/work

Install in 60 seconds

1. 1

   Drop the file into your OpenClaw skills directory

   Save the downloaded short-term-rental-operators.md as ~/.claude/skills/str-guest-ops-coordinator.md (or your portfolio-level .claude/skills/). OpenClaw picks up new skill files on next agent launch.

2. 2

   Connect your PMS, pricing tool, and sensor stack

   Edit the integrations block to point at your Guesty, Hostfully, Hospitable, or OwnerRez PMS, your PriceLabs or Wheelhouse pricing dashboard, and your smart lock and noise sensor providers. Read access is enough for inquiry triage and pricing nudges; write access on the PMS messaging lets the agent reply directly in approved templates.

3. 3

   Launch in approval mode, validate, then flip to autonomous

   Run for two weeks with the owner or property manager approving every outbound guest message. The skill defaults route anything that touches refunds, damage claims, party complaints, or platform-policy disputes to a human. After validation, flip the standard pre-arrival and post-stay messages to autonomous; keep edge cases in approval mode.

Example conversation

Common questions

Related free skills