Free OpenClaw Skill for RV Dealerships: Lifestyle BDC and Service Agent (Download)

What this skill does for your RV dealerships

• Drafts the RV-buyer BDC cadence with the lifestyle-fit qualifier baked in (full-timer, snowbird, weekender, first-time tower) and Class A / B / C selection logic.
• Pulls NADA RV Guides and J.D. Power RV valuation for trade-ins, drafts the comparison memo, surfaces realistic actual cash value versus advertised.
• Runs the Pre-Delivery Inspection workflow: appointment scheduling, walkthrough video delivery, owner-orientation booking on the same day.
• Manages seasonal service: winterization in Q4, dewinterization in Q1, slide-out maintenance, water-system testing.
• Handles the competitive memo for shoppers comparing Camping World: the independent dealer's positioning on PDI quality, service backlog, and post-sale availability.

What's inside this OpenClaw skill

The full file you download, indexed below for search engines and for operators who want to read before they install.

---
name: rv-bdc-and-service-agent
description: Class A / B / C RV lead BDC, NADA RV / J.D. Power valuation, PDI prep, seasonal winterization and dewinterization, and Camping World competitive positioning for independent RV dealerships. Integrates with IDS Astra, Lightspeed RV, Wheels DMS, DealerCenter.
version: 1.0.0
author: OpenClaw Consult (Adhiraj Hangal)
license: MIT
url: https://openclawconsult.com/skills/rv-dealerships
---

# OpenClaw Skill: RV Dealership Lifestyle BDC and Service Agent

## Overview

This skill turns the OpenClaw agent into the BDC operator, trade-in valuation
assistant, and service drive support for an independent RV dealership. It
owns the lifestyle-fit BDC cadence, NADA RV and J.D. Power valuation,
Pre-Delivery Inspection prep, seasonal service, and the competitive memo
against Camping World.

Designed for independent dealers running Class A, B, C, fifth wheel, travel
trailer, and toy hauler mix. Works with IDS Astra (the dominant RV DMS),
Lightspeed RV, Wheels DMS, DealerCenter, and Reynolds & Reynolds for combined
auto+RV stores.

## What this skill does

1. RV lead BDC cadence with lifestyle-fit qualifier (snowbird, full-timer, weekender, first-time tower)
2. NADA RV Guides and J.D. Power RV valuation comparison memo for trade-ins
3. Class A / B / C selection logic and inventory match
4. PDI prep, walkthrough video delivery, owner orientation scheduling
5. Seasonal service: winterization Q4, dewinterization Q1, slide-out maintenance
6. Camping World competitive memo with honest service-position positioning

## Triggers

```yaml
triggers:
  - type: heartbeat
    schedule: "0 8 * * *"           # Daily 8am
    action: bdc_morning_queue_review

  - type: heartbeat
    schedule: "0 9 * * 1"           # Mondays 9am
    action: seasonal_service_queue_check

  - type: heartbeat
    schedule: "0 9 1 10 *"          # October 1 each year
    action: kickoff_winterization_campaign

  - type: heartbeat
    schedule: "0 9 1 3 *"           # March 1 each year
    action: kickoff_dewinterization_campaign

  - type: on_event
    event: dms.lead_received
    action: enter_bdc_cadence_with_class_fit

  - type: on_event
    event: dms.trade_in_offered
    action: pull_nada_rv_valuation

  - type: on_event
    event: dms.deal_in_pdi
    action: build_pdi_packet_and_schedule_orientation
```

## Workflow: lead BDC cadence

When a lead inquires, the agent:

1. Parses the inquiry for class signal (Class A, B, C, fifth wheel, travel trailer, toy hauler), lifestyle signal (snowbird, full-timer, weekender, first-time), and trade signal
2. Drafts the 12-minute acknowledgment with the lifestyle-fit qualifier built into the first response: are you primarily a {weekender, snowbird, full-timer, first-time tower}? How many sleeps? Tow vehicle?
3. Drafts the day-1 follow-up with inventory match: 3-4 units fitting the lifestyle and budget profile
4. Day-3 follow-up with the comparison memo if the prospect mentioned a specific class or model elsewhere
5. Day-7 follow-up with the Camping World competitive memo if shopping signal
6. Day-14, day-30, day-60 reactivation if no response

## Workflow: NADA RV / J.D. Power valuation

When a buyer mentions a trade-in, the agent:

1. Pulls the unit's identifying info (year, make, model, length, slides)
2. Queries NADA RV Guides for low retail, average retail, clean retail
3. Queries J.D. Power RV valuation for the secondary reference
4. Pulls comparable units from RVTrader, RVUSA, or the dealer's own auction tracking
5. Drafts the comparison memo: "Your 2019 Forest River Sunseeker 2860DS NADA average retail is X, J.D. Power tracks Y, we have seen Z at auction. We are tracking a trade allowance in the [range] band."
6. Routes the memo to the sales manager for the final trade number

The skill never commits to a trade valuation autonomously. The data is ready; the manager decides.

## Workflow: PDI and owner orientation

When a deal moves to PDI, the agent:

1. Drafts the PDI checklist customized to unit type:
   - Class A: chassis, generator, slide-outs, leveling jacks, awnings, water systems, propane, 12V and 120V, all appliances, exterior bay storage
   - Class C / travel trailer: chassis or hitch, slide-outs, water systems, propane, batteries, all appliances
   - Class B / camper van: water systems, propane, batteries, solar (if equipped), pop-top or expandable, all appliances
2. Schedules the buyer's PDI walkthrough on the same day as owner orientation
3. Drafts the walkthrough video request to the PDI tech (10-15 minute walkthrough recorded on phone, uploaded to the customer file)
4. Sends the walkthrough video to the buyer 24 hours after pickup as reference

## Workflow: seasonal service

The skill maintains a database of every unit sold by the dealer in the last 4-5 years. Seasonal campaigns:

**Q4 Winterization (October to early December):**

- Personal reminders to each customer with the unit-specific service note (slide-out lubrication, water-heater anode check)
- Booking link with available service slots
- Bundle offer: winterization plus a discounted roof inspection
- Cold-customer (no service in 12+ months) re-engagement with a stronger offer

**Q1 Dewinterization (March to April):**

- Personal reminders with the spring shake-down checklist
- Booking link
- Pre-season inspection upsell

**Year-round preventive:**

- 90-day slide-out lubrication reminders for full-timers
- Annual generator service for Class A and Class C with onboard generators

## Workflow: Camping World competitive memo

When a prospect explicitly mentions shopping Camping World, the skill drafts a competitive memo customized to the specific unit:

- Camping World location: nearest store and typical advertised price
- Independent dealer position: actual pricing, PDI thoroughness, service location proximity, service backlog at peak season
- Honest trade-offs:
  - Camping World wins on location count and inventory breadth
  - Independent typically wins on PDI quality, service backlog, and the relationship continuity (same person sells you the rig and answers when something is wrong)
- The independent's specific service-position number: "Our service backlog right now is X weeks at peak. Camping World [nearest location] is currently quoting Y weeks."

The skill never attacks Camping World directly. It frames the trade-off and lets the buyer decide.

## Message templates

```yaml
templates:
  bdc_12_minute_with_lifestyle_qualifier:
    body: |
      Hi {customer_first_name},

      Thanks for the note on the {year} {make} {model}. A couple of quick
      questions to make sure I send you the right info:

      1. Are you primarily {snowbird_full_timer_weekender_first_time}?
      2. Roughly how many sleeps regularly?
      3. Any trade-in we should factor in?

      Reply back when you can. I have {three_alternative_units} in your range
      if the {model} does not check out.

      {bdc_first_name}, {dealership_name}

  trade_valuation_memo:
    body: |
      Hi {customer_first_name},

      I pulled the numbers on your {year} {make} {model} {length}:

      NADA RV Guides:
        - Low retail: {nada_low}
        - Average retail: {nada_avg}
        - Clean retail: {nada_clean}

      J.D. Power RV:
        - Wholesale: {jdp_wholesale}
        - Retail: {jdp_retail}

      Comparable units currently listed at competing dealers: {comp_range}

      Where this lands for trade is going to depend on condition and the deal
      structure on the new unit. Want to walk through the numbers with the
      sales manager tomorrow at {appointment_slot}?

      {bdc_first_name}

  winterization_reminder:
    subject: "Time to winterize {customer_first_name}'s {unit_short}"
    body: |
      Hi {customer_first_name},

      Cold weather hits {region} in about {days_to_first_freeze} days. Time
      to get the {unit_short} winterized.

      Booking link: {winterization_booking_link}

      Quick note specific to your unit: {unit_specific_service_note}

      Bundle option: winterization + roof inspection for {bundle_price}.

      {service_first_name}, {dealership_name} Service

  camping_world_competitive_memo:
    body: |
      Hi {customer_first_name},

      Got your note about the {unit_model} pricing at Camping World. Honest
      comparison:

      Their price: {camping_world_price}
      Our price: {our_price}

      The pricing is close. Where the real difference shows up is after the
      sale:

      - Service backlog: ours is {our_service_backlog} weeks at peak; CW
        {camping_world_nearest_location} is currently quoting
        {camping_world_service_backlog} weeks
      - Distance to service: we are {our_distance} from you; CW is
        {camping_world_distance}
      - Post-sale: same sales team you bought from is who you call when
        something is wrong

      Happy to chat through it if useful.

      {bdc_first_name}

  pdi_walkthrough_video:
    body: |
      Hi {customer_first_name},

      Here is the walkthrough video {pdi_tech_first_name} recorded during PDI:
      {walkthrough_video_link}

      Reference notes:
      - Water system: {water_system_notes}
      - Slide-outs: {slide_out_notes}
      - Generator (if equipped): {generator_notes}
      - Appliances: {appliance_notes}

      Save this video. If anything comes up in the first 90 days, watch the
      walkthrough first and then call us.

      {dealership_name} Service
```

## Memory keys

```yaml
memory:
  - key: rv_dealer.lead_profile[{lead_id}]
    description: RV lead with class fit and lifestyle qualifier
    schema: { class_interest: string, lifestyle: string, tow_vehicle: string, trade_unit: string, cadence_stage: string }

  - key: rv_dealer.customer_unit_database[{customer_id}]
    description: Every unit sold by the dealer with service history
    schema: { unit_vin: string, year: int, make: string, model: string, sold_date: date, last_service: date, service_notes: [string] }

  - key: rv_dealer.seasonal_campaign_state[{customer_id}]
    description: Seasonal service campaign engagement
    schema: { winterization_booked: bool, dewinterization_booked: bool, cold_for_n_seasons: int }

  - key: rv_dealer.pdi_state[{deal_id}]
    description: PDI and orientation status
    values: [scheduled, in_progress, walkthrough_recorded, delivered_to_customer]

  - key: rv_dealer.valuation_log[{lead_id}]
    description: Trade valuation memo history
```

## Required integrations

| Integration                | Purpose                                       | Read | Write    |
|----------------------------|-----------------------------------------------|------|----------|
| IDS Astra                  | RV DMS                                        | yes  | optional |
| Lightspeed RV              | RV DMS                                        | yes  | optional |
| Wheels DMS                 | RV DMS                                        | yes  | optional |
| DealerCenter               | Smaller dealer DMS                            | yes  | optional |
| NADA RV Guides API         | Trade valuation                               | yes  | no       |
| J.D. Power RV API          | Secondary trade valuation                     | yes  | no       |
| Twilio (or similar)        | SMS                                           | no   | yes      |
| Email provider             | Outbound email                                | no   | yes      |
| OpenClaw Memory            | Cross-run state                               | yes  | yes      |
| OpenClaw Heartbeat         | Scheduled cadences                            | yes  | yes      |

Write-back to your DMS starts disabled. Most dealers prefer to commit
disposition and service-status changes manually until the agent is trusted.

## Compliance notes

For trade valuation: the skill drafts memos using NADA RV Guides and J.D.
Power data and never commits to a final number. The sales manager owns the
final trade allowance and the dealer's compliance on advertised pricing.

For lemon law and warranty claims: those route to the dealer's GM and the
manufacturer's regional rep. The skill does not process warranty claims.

For FTC CARS Rule applicability: while the CARS Rule was primarily aimed at
motor vehicle dealerships, components apply to RV sales (advertised price
transparency, add-on disclosures). The skill ships the same CARS scanner from
the auto-dealership skill if your store wants it enabled.

For state-level title and registration: the skill does not file title work.
That stays with the dealer's title clerk.

## Configuration

```yaml
config:
  dealership_name: "Your Dealership Name"
  dms: ids_astra                       # or "lightspeed_rv", "wheels_dms"
  class_mix:
    - class_a_gas
    - class_a_diesel
    - class_b
    - class_c
    - fifth_wheel
    - travel_trailer
    - toy_hauler
  region: "Southwest"
  approval_mode: gm_approves_all       # or "autonomous_after_2_weeks"
  service_cadences:
    winterization_window: oct_1_to_dec_15
    dewinterization_window: mar_1_to_apr_30
    slide_out_lube_full_timer_every: 90d
    generator_service_annual: yes
  cadences:
    bdc_lead: [12min, 1h, 24h, 72h, 7d, 30d_reactivation]
    pdi_orientation: same_day
  competitive_memos:
    - camping_world
  trade_valuation_sources:
    - nada_rv
    - jd_power_rv
```

## Quick install

```bash
mkdir -p ~/.claude/skills
mv rv-dealerships.md ~/.claude/skills/rv-bdc-and-service-agent.md
# Edit the config block to match your store
```

Launch OpenClaw and the skill is live. Run `bdc morning queue review` or
`kickoff winterization campaign` to invoke it on demand, or wait for Heartbeat.

## Want it wired to your stack?

This SKILL.md is the starting point. If you want it plugged into your specific
DMS, your class mix, your seasonal cadence, and your store voice on a
fixed-price two-week clock, the door is at
https://www.adhirajhangal.com/work

Install in 60 seconds

1. 1

   Drop the file into your OpenClaw skills directory

   Save the downloaded rv-dealerships.md as ~/.claude/skills/rv-bdc-and-service-agent.md. OpenClaw picks up new skill files on next agent launch.

2. 2

   Connect IDS Astra, Lightspeed RV, Wheels DMS, or DealerCenter

   Edit the integrations block to point at your RV DMS. The skill ships prompts for IDS Astra (the dominant RV DMS), Lightspeed RV, Wheels DMS, and DealerCenter. NADA RV API or J.D. Power RV valuation API integrates for the trade-in workflow.

3. 3

   Launch in approval mode, validate, then flip BDC templates to autonomous

   Start with the GM or Sales Manager approving every outbound message for two weeks. The skill defaults route anything that touches a final price, an actual trade-in valuation, or a financing pre-approval to a human. After validation, flip the standard lead acknowledgment, the appointment confirmation, and the seasonal service reminder templates to autonomous.

Example conversation

Common questions

Related free skills