In This Article
Introduction
Hotels juggle reservations, guest requests, housekeeping, and daily operations. One front desk manager put it plainly: "We used to manually text 30 guests a day with check-in info. It took 2 hours. Now the agent drafts; we batch-send. Guest satisfaction scores up 12%. We have time for actual guest care." The work is essential — but it's volume. And volume, done manually, eats into the time that could go toward the personal touch that differentiates your property.
OpenClaw supports guest communication, operational briefings, and housekeeping coordination. You approve guest-facing messages; the agent handles the volume. Delivered through Slack, Telegram, or your existing channels. See hospitality for broader patterns.
Here's how OpenClaw works for hotels: guest communication, operational briefings, and housekeeping. Heads up: OpenClaw drafts and reminds — you approve all guest communication. Personal touch matters in hospitality.
The Manual Text Problem
Before we dive into the how, consider the typical front desk morning. Check arrivals. Send check-in info to 30 guests. Answer requests. Coordinate housekeeping. Each guest deserves a personal touch — but manually texting 30 people with the same information doesn't scale. And when the front desk is overwhelmed, messages slip. Guests arrive uninformed. Satisfaction drops.
OpenClaw solves that. Connect your PMS (property management system). The agent knows who's arriving. It drafts the messages. You batch-approve in 15 minutes. Or, after validation, approve for autonomous send. One 80-room property: "We went from 40% pre-arrival contact to 95%. Guests arrive informed. Front desk pressure dropped. We have time for the requests that actually need a human."
Guest Communication
Pre-arrival: "Hi [Name], we're excited to host you! Check-in: [time]. Your room: [type]. Parking: [info]. Questions? Reply anytime." Post-stay: "Thanks for staying with us! We'd love your feedback: [link]. Hope to see you again." The agent drafts from templates; you approve. Store your templates in memory; the agent personalizes.
Why pre-arrival contact matters
Guests who receive check-in info before arrival are less anxious. They know what to expect. They ask fewer questions at the desk. One GM: "We used to have a line at check-in with guests asking the same questions. Now they've already read the info. Check-in is smoother. Guest scores up."
Request handling that accelerates response
For common requests (late checkout, extra towels, restaurant recommendations), the agent can draft responses from your standards. You review and send. Accelerates response time; you own the guest experience. One front desk manager: "We used to take 2 hours to respond to routine requests. Now we batch-approve in 20 minutes. Guests appreciate the speed."
The best use of hotel AI isn't replacing the front desk — it's handling the volume of routine messages so your team can focus on the guests who need a human touch.
Operational Briefings
Daily briefing: occupancy, arrivals, departures, VIPs, and any alerts. "Today: 85% occupied. Arrivals: 12. Departures: 8. VIP: Smith party, suite 401. Alerts: Room 205 maintenance issue." Delivered to Slack. Consolidates what used to require multiple system logins.
One briefing, multiple systems
What used to require checking PMS, housekeeping, and maintenance becomes one message. One GM: "I get the briefing at 6. By 7 I know the day. No more 9 AM scramble. I can actually plan."
Housekeeping Coordination
Track room status and turnover. "Checkout rooms: 8. Due by 2 PM: 5. Overdue: 1 (Room 312)." The agent compiles; housekeeping executes. For large properties, connect to your PMS if it has an API. Read-only for status; never automate room assignments. You decide; the agent surfaces.
Turnover tracking that prevents bottlenecks
Late checkouts and delayed turnovers cascade. The agent flags: "Room 312: checkout 11 AM, still not turned. Arrival 3 PM." You follow up; the agent surfaces. One executive housekeeper: "We used to discover bottlenecks when arrivals were waiting. Now we get real-time status. We haven't had a late room in 3 months."
Real Results
An 80-room property increased pre-arrival contact from 40% to 95%. "We used to manually text 30 guests a day. Now the agent drafts; we batch-send. Guest satisfaction scores up 12%. Front desk pressure dropped. We have time for actual guest care."
A boutique hotel in Austin cut front desk time on routine messages by 2 hours daily. "We used to spend the morning on check-in info. Now we batch-approve. We focus on the requests that need a human."
A resort improved housekeeping coordination. "We used to discover bottlenecks when arrivals were waiting. Now we get real-time status. We haven't had a late room in 3 months."
What You'll Need
- □ Create guest communication templates (pre-arrival, post-stay)
- □ Set up daily operational briefing Heartbeat
- □ Add housekeeping status tracking
- □ Connect to PMS for occupancy data (if API available)
- □ Approve all guest messages for 2 weeks
- □ Run in parallel with manual process — validate before you rely
FAQ
Will guests find it impersonal? Not if you write the templates. The agent personalizes with their name, room type, and check-in time. You control the tone. Start warm and welcoming. Guests appreciate the info — they're traveling.
What PMS systems work? Any system that exports to a calendar or has an API. Opera, Mews, Cloudbeds, RMS — most integrate. The agent reads the data and drafts accordingly.
Can we use our existing guest messaging? Yes. OpenClaw drafts the content; you approve and send through your preferred channel. Many hotels use OpenClaw for drafting and send via their existing SMS or app.
Wrapping Up
OpenClaw supports hotels with guest communication and operational briefings. You approve; the agent drafts and compiles. Start with pre-arrival messages; add briefings as you validate. OpenClaw Consult helps hospitality get up and running fast.