In This Article
Introduction
Appliance repair companies lose revenue to no-shows and forgotten follow-ups. One owner put it plainly: "We had 12% no-show rate. That's a truck driving to an empty house. Jobs waiting on parts? They'd sit for 2 weeks with no customer update. Customers would forget. We'd lose them. Now we send reminders and parts status updates. No-shows down to 4%. Customer satisfaction up 30%. We also send weekly updates when we're waiting on parts. Completion rate up 25%."
OpenClaw supports job scheduling, customer reminders, and parts follow-up. You approve customer messages; the agent handles the volume. Delivered through Telegram, WhatsApp, or your existing channels. See HVAC and plumbing for similar patterns.
Here's how OpenClaw works for appliance repair: scheduling, customers, and parts. Heads up: OpenClaw drafts and reminds — you approve all customer communication.
The Parts Wait Problem
Before we dive into the how, consider the typical appliance repair challenge. Job scheduled. You arrive. Need a part. You order it. 2 weeks pass. Customer hears nothing. They forget. They call someone else. You've lost the job. And no-shows? Customer forgets you're coming. You drive across town. No one home. The fix isn't complicated — it's reminders and updates. A 24-hour nudge for scheduled jobs. A weekly update for parts delays. The challenge is doing it consistently.
OpenClaw solves that. Connect your scheduling system. The agent drafts job reminders. Track jobs waiting on parts. The agent drafts weekly updates. You approve and send. One company: "We used to have customers forget about delayed jobs. Now we send weekly updates. Completion rate up 25%. We also used to get 6–10 'where are you?' calls a day. Now we send pre-arrival reminders. Calls dropped 70%. No-shows down from 12% to 4%."
Job Scheduling & Reminders
Connect to your scheduling system. A Heartbeat runs daily: "Jobs tomorrow. Draft customer reminders." The agent drafts: "Hi [Name], reminder: we're coming for your [appliance] repair tomorrow between [time]. Please ensure access. Model/serial: [if known]. See you!" You review and send. One company: "We used to get 6–10 'where are you?' calls a day. Now we send pre-arrival reminders. Calls dropped 70%."
Why pre-arrival reminders work
Customers forget. They're at work. A reminder 24 hours before gives them time to arrange access. One owner: "We used to arrive and find no one home. Now we send reminders. No-shows down from 12% to 4%. We also get fewer 'where are you?' calls. 70% dropped."
The best use of appliance repair AI isn't replacing the technician — it's surfacing the right reminders at the right time so customers know what's happening.
Customer Communication
Post-service: "Thanks for choosing us! Your [appliance] was [repaired/replaced]. Invoice: [link]. Warranty: [info]. Questions? We're here." For parts delay: "Hi [Name], update on your repair: we're waiting for a part. ETA: [date]. We'll schedule as soon as it arrives. Sorry for the wait!" The agent drafts; you approve. Reduces "when will it be done?" calls. One company: "We used to have customers forget about delayed jobs. Now we send weekly updates. Completion rate up 25%. They appreciate the communication."
Parts & Follow-Up
Track jobs waiting on parts. "Jobs awaiting parts 7+ days: 5. Oldest: 12 days. Follow up with supplier?" The agent reminds; you chase. For customers: "Hi [Name], good news — your part arrived! We can schedule your repair for [options]. Reply to book." You approve and send. One company: "We used to have customers forget about delayed jobs. Now we send weekly updates. Completion rate up 25%. We also follow up when the part arrives. We don't lose them to silence."
Real Results
One company cut no-shows from 12% to 4%. "We used to drive to empty houses. Now we send reminders. No-shows down. We also get fewer 'where are you?' calls. 70% dropped. Customer satisfaction up 30%."
A company improved completion rate by 25%. "We used to have customers forget about delayed jobs. Now we send weekly updates. Completion rate up 25%. They appreciate the communication. We don't lose them to silence."
A company reduced status calls by 70%. "We used to get 6–10 'where are you?' and 'when will it be done?' calls a day. Now we send proactive updates. Calls dropped 70%."
What You'll Need
- □ Connect scheduling system
- □ Create reminder and status templates
- □ Set up daily job reminder Heartbeat
- □ Add parts delay tracking and customer updates
- □ Approve all customer messages
- □ Run in parallel for 2 weeks — validate before you rely
FAQ
Will customers find it impersonal? Not if you write the templates. The agent personalizes with their name, appliance, and status. You control the tone. Start professional and helpful. Customers appreciate the update — they're waiting.
What scheduling systems work? Any system that exports to a calendar or has an API. ServiceTitan, Jobber, Housecall Pro — most integrate. The agent reads the schedule and drafts accordingly.
How often should we update on parts delays? Weekly works well. "We're still waiting. ETA: [date]." Keeps them informed. When the part arrives, send immediately. "Good news — your part arrived! We can schedule for [options]."
Wrapping Up
OpenClaw supports appliance repair with job reminders and parts follow-up. You approve; the agent drafts and reminds. Start with job reminders; add parts updates as you validate. OpenClaw Consult helps appliance repair businesses get up and running fast.