In This Article
Introduction
HVAC contractors lose revenue to no-shows and forgotten maintenance. One owner put it plainly: "We had 10% no-show on service calls. That's a truck driving to an empty house. Annual tune-up compliance was 50%. Customers forgot. We'd lose them. Now we send reminders and maintenance alerts. No-shows down to 3%. Tune-up revenue up 35%. We recovered 40% of lapsed maintenance customers. At $150 per visit, that's significant. Our biggest revenue driver from OpenClaw."
OpenClaw supports job scheduling, maintenance reminders, and customer follow-up. You approve customer messages; the agent handles the volume. Delivered through Telegram, WhatsApp, or your existing channels. See plumbing for similar field service patterns.
Here's how OpenClaw works for HVAC: scheduling, maintenance, and customers. Heads up: OpenClaw drafts and reminds — you approve all customer communication.
The Tune-Up Problem
Before we dive into the how, consider the typical HVAC challenge. Service call scheduled. Customer forgets. You drive across town. No one home. And tune-ups? Annual maintenance is the bread and butter. Customers forget. They skip a year. You lose them. The fix isn't complicated — it's reminders. A 24-hour nudge for service calls. An annual nudge for tune-ups. The challenge is sending those nudges consistently.
OpenClaw solves that. Connect your scheduling system. The agent drafts job reminders. Track last service date. The agent drafts annual tune-up reminders. You approve and send. One contractor: "We used to get 5–8 'where are you?' calls a day. Now we send pre-arrival reminders. Calls dropped 70%. No-shows down from 10% to 3%. We also recovered 40% of lapsed maintenance customers. At $150 per visit, that's significant. Tune-up revenue up 35%. Our biggest revenue driver from OpenClaw."
Job Scheduling & Reminders
Connect to your scheduling system. A Heartbeat runs daily: "Jobs tomorrow. Draft customer reminders." The agent drafts: "Hi [Name], reminder: we're coming for your [service] tomorrow between [time]. Please ensure access to [equipment]. Questions? Call us." You review and send. One contractor: "We used to get 5–8 'where are you?' calls a day. Now we send pre-arrival reminders. Calls dropped 70%."
Technician briefings that consolidate the day
"Tomorrow's route: 6 jobs. Addresses: [list]. Equipment: [list]. Special notes: [list]." Delivered to Telegram. Consolidates what used to require manual compilation. One owner: "Our techs get a 6 AM briefing. They know their route before they leave. Zero confusion. Fewer callbacks."
Why pre-arrival reminders work
Customers forget. They're at work. A reminder 24 hours before gives them time to arrange access. One contractor: "We used to arrive and find no one home. Now we send reminders. No-shows down from 10% to 3%. We also get fewer 'where are you?' calls. 70% dropped."
The best use of HVAC AI isn't replacing the technician — it's surfacing the right reminders at the right time so tune-up revenue flows.
Maintenance & Tune-Up Reminders
Annual tune-up reminders: "Hi [Name], it's been a year since your last [furnace/AC] tune-up. Schedule your annual maintenance: [link]. Keeps your system running efficiently and under warranty!" The agent drafts; you approve. One contractor: "We recovered 40% of lapsed maintenance customers. At $150 per visit, that's significant. Our biggest revenue driver from OpenClaw. Maintenance is our bread and butter — the agent protects it."
Filter reminders
"Hi [Name], time to replace your HVAC filter! We recommend every [X] months. Order: [link] or schedule a visit." The agent drafts; you approve. Increases touchpoints. One contractor: "We used to only see customers when something broke. Now we send filter reminders. More touchpoints. More revenue."
Customer Communication
Post-service: "Thanks for choosing us! Your [service] was completed today. Invoice: [link]. Next tune-up: [date]. Questions? We're here." For new installs: "Congratulations on your new [system]! Care tips: [link]. Warranty info: [link]. Schedule your first maintenance in 6 months." The agent drafts; you approve. Store your templates in memory.
Real Results
One contractor cut no-shows from 10% to 3%. "We used to drive to empty houses. Now we send reminders. No-shows down. We also get fewer 'where are you?' calls. 70% dropped."
An HVAC company increased tune-up revenue by 35%. "We recovered 40% of lapsed maintenance customers. At $150 per visit, that's significant. Our biggest revenue driver from OpenClaw. Maintenance is our bread and butter."
A multi-truck operation improved technician efficiency. "Our techs get a 6 AM briefing. They know their route before they leave. Zero confusion. Fewer callbacks."
What You'll Need
- □ Connect scheduling system
- □ Create reminder and follow-up templates
- □ Set up daily job reminder Heartbeat
- □ Add annual tune-up reminder workflow
- □ Create technician route briefing
- □ Approve all customer messages
- □ Run in parallel for 2 weeks — validate before you rely
FAQ
Will customers find it impersonal? Not if you write the templates. The agent personalizes with their name, service, and equipment. You control the tone. Start professional and helpful. Customers appreciate the reminder — they forget.
What scheduling systems work? Any system that exports to a calendar or has an API. ServiceTitan, Jobber, Housecall Pro — most integrate. The agent reads the schedule and drafts accordingly.
When should we send tune-up reminders? 11 months after last service works well. Gives them time to schedule before the 12-month mark. Spring and fall are peak — remind before those seasons.
Wrapping Up
OpenClaw supports HVAC contractors with job reminders and maintenance follow-up. You approve; the agent drafts and reminds. Start with job reminders; add maintenance as you validate. OpenClaw Consult helps HVAC businesses get up and running fast.